Flex plans,
from £18 a month.

Flex Essential – £18 per month: 2 routine dental check-ups per membership year and 2 routine dental hygiene appointments per membership year.

Flex Enhanced – £30 per month: 2 routine dental check-ups per membership year and 4 routine dental hygiene appointments per membership year.

Your membership year runs for 12 months from the date your membership begins unless otherwise confirmed by Astro Dental. Membership benefits are personal to the individual patient and cannot be transferred, exchanged or used by another person.

While your membership is active and your payments are up to date, you will also receive:

• 10% discount on additional treatment carried out at Astro Dental, including cosmetic dental treatment, subject to these Terms & Conditions;
• the routine dental check-ups and hygiene appointments included within your chosen Plan;
• the ability to spread the cost of your routine preventive dental care through monthly payments; and
• ongoing preventive dental care and treatment planning from the Astro Dental team.

Unless Astro Dental expressly confirms otherwise in writing, your monthly membership fee does not pay for dental treatment other than the routine appointments specifically included within your chosen Plan.

Treatment such as fillings, crowns, bridges, dentures, root canal treatment, extractions, implants, orthodontic treatment, cosmetic treatment and other restorative or elective treatment is charged separately. Where eligible, your 10% membership discount will be applied to additional treatment carried out at Astro Dental.

Treatment provided by an external dentist, specialist, laboratory, hospital or other third party is not included within the Plan unless Astro Dental specifically confirms otherwise. Prescription charges, medication and other third-party costs are also not included unless expressly stated. Your dentist will discuss recommended treatment and associated fees with you before treatment wherever reasonably practicable.

Membership fees are payable monthly by Direct Debit. Direct Debit payments are processed using GoCardless, our payment service provider.

By joining the Plan and setting up your Direct Debit, you authorise the collection of the applicable monthly membership fee from your nominated bank account. You are responsible for ensuring that your Direct Debit details remain valid and that sufficient funds are available for each payment. Where another person pays your membership fee on your behalf, you remain responsible for ensuring that your membership fees are paid.

GoCardless facilitates the collection of your payments. Your dental membership agreement remains between you and Astro Dental.

Your membership benefits are conditional upon your membership payments being kept up to date. If a Direct Debit payment fails, we may contact you and/or attempt to collect the outstanding payment again. If payment remains outstanding, Astro Dental reserves the right to:

• suspend your membership benefits;
• remove any membership discount;
• require outstanding treatment to be paid at the applicable standard private fee;
• cancel your membership; and/or
• require any outstanding sums owed to Astro Dental to be paid.

Included check-ups and hygiene appointments must be used during the relevant membership year. Appointments are subject to availability and must be booked in accordance with the Practice's normal booking procedures.

Patients are responsible for arranging and attending their appointments. Astro Dental may send reminders as a courtesy, but responsibility for booking and attending included appointments remains with the Patient.

Unused appointments do not have a cash value, cannot be transferred to another person and do not automatically roll over into a subsequent membership year. Failure to use all appointments included in your Plan does not entitle you to a refund or reduction in your membership payments.

All appointments remain subject to Astro Dental's normal appointment cancellation and non-attendance policy. If you fail to attend an appointment or cancel without providing the notice required by the Practice, the appointment may be treated as used and/or a cancellation or non-attendance charge may apply in accordance with the Practice's current policy.

Membership does not exempt patients from Astro Dental's appointment cancellation or non-attendance rules.

Membership of the Plan does not guarantee that you will be suitable for any particular dental treatment. All treatment remains subject to appropriate clinical assessment, diagnosis and the professional judgement of the treating clinician.

Joining the Plan does not create an entitlement to treatment that a clinician considers inappropriate, unnecessary or unsuitable. Astro Dental may use appropriately qualified dentists, hygienists, therapists or other members of the dental team to provide services included within the Plan.

The 10% membership discount is available only while:

• your membership is active;
• your membership payments are fully up to date; and
• the eligible treatment is provided by Astro Dental.

You may request cancellation of your Astro Dental Membership Plan by contacting the Practice using the telephone number, email address or other contact method published by Astro Dental.

Where possible, please contact us before cancelling your Direct Debit with your bank so that we can correctly close your membership account and advise you of any outstanding payments or treatment charges. Cancelling a Direct Debit with your bank does not remove your responsibility for any membership fees or other amounts that became due before your membership ended.

Important — your membership place: if you cancel, you automatically give up your place as a Plan patient. Your place will not be held or reserved. Rejoining is not guaranteed and will be subject to availability, Astro Dental accepting your application, and the plans, benefits and prices applicable at that time.

Cancellation of your membership does not prevent you from asking to continue attending Astro Dental on a private pay-as-you-go basis, subject to the Practice accepting you for ongoing care and appointment availability.

When your membership ends:

• future membership payments will stop in accordance with the cancellation arrangements;
• your entitlement to unused Plan appointments will end;
• your 10% membership treatment discount will end; and
• future appointments and treatment will be charged according to Astro Dental's applicable private fees unless otherwise agreed.

Astro Dental may suspend or terminate your membership where there is a reasonable reason to do so, including where membership payments are not made, amounts properly owed remain unpaid, these Terms are materially breached, the Plan is withdrawn or substantially changed, the Practice is no longer able to provide the Plan, there has been a serious or repeated breach of Practice policies, the professional relationship has irretrievably broken down, or Astro Dental determines it can no longer continue to provide care.

Where reasonably possible, we will provide appropriate notice of termination. Nothing in these Terms affects Astro Dental's professional obligations regarding the safe and appropriate provision of dental care.

Astro Dental may review and change membership fees from time to time. If we increase your monthly membership fee, we will provide reasonable advance notice before the new fee takes effect.

If you do not wish to continue membership following a price increase, you may cancel by contacting the Practice. Continuing your membership after the new fee takes effect will constitute acceptance of the new membership fee, subject to your statutory rights.

Astro Dental may amend the Plan, its benefits or these Terms where reasonably necessary, including because of changes to the services offered, operating or clinical costs, law, regulation or professional requirements, payment-processing arrangements, or changes required to maintain the appropriate operation of the Plan.

Where a change materially affects your membership, we will provide reasonable notice wherever practicable. If you do not wish to accept a material change, you may cancel your membership by contacting the Practice.

Membership is optional. Patients who do not wish to join, or who cancel their membership, may request to receive private dental care on a pay-as-you-go basis at the applicable private fee.

For reference, our current standard fees include a routine dental check-up at £30 and a hygiene appointment at £70. Fees may change from time to time.

Pay-as-you-go patients do not receive membership benefits, including the 10% Plan treatment discount.

As a Plan member, you agree to:

• keep your membership payments up to date;
• provide accurate and current contact and payment information;
• attend appointments you have booked or provide the required notice when cancelling;
• follow reasonable clinical advice regarding your oral health;
• tell your dental team about relevant changes to your dental or medical health;
• pay for treatment and services not included within your membership; and
• comply with Astro Dental's reasonable Practice policies.

Astro Dental will process your personal information in accordance with applicable data protection law and our Privacy Policy. Information necessary to establish and administer your Direct Debit payments may be provided to and processed by GoCardless and relevant banking/payment providers.

GoCardless will process payment-related information in accordance with its own applicable privacy terms. Clinical information will only be shared where there is an appropriate lawful basis for doing so.

Payments made by Direct Debit are subject to the applicable Direct Debit Guarantee, which provides protections in relation to changes to payments and errors in Direct Debit collections.

You may cancel a Direct Debit instruction through your bank or building society. However, cancelling your Direct Debit does not remove your responsibility to pay amounts properly due under your membership agreement. If you wish to end your membership, you should also contact Astro Dental directly.

If you are unhappy with any aspect of your membership, dental care or treatment, please contact Astro Dental in the first instance. We will deal with complaints in accordance with our Practice complaints procedure, a copy of which is available from the Practice.

Membership is personal to you. It cannot be sold, assigned or transferred to another patient. Plan benefits are available only at Astro Dental and cannot be used to obtain treatment from another dental practice or provider unless Astro Dental expressly agrees otherwise in writing.

Membership places may be limited. Astro Dental reserves the right to close the Plan to new or returning members when membership capacity has been reached. Being a previous member does not give you priority over other patients if you later wish to rejoin. This is why cancelling your Plan means relinquishing your membership place.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, or affects your statutory rights as a consumer or Astro Dental's obligations as a regulated dental care provider.

The Plan is a method of providing and paying for specified dental services and membership benefits. It is not intended to replace the clinical judgement of your dental professionals.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. If Astro Dental does not immediately enforce a provision, this does not mean we have waived our right to enforce it later.

These Terms & Conditions, together with the Plan information provided to you and relevant Astro Dental policies referred to within them, form the basis of your membership agreement with Astro Dental.

These Terms & Conditions are governed by the laws of England and Wales. Nothing in this section affects any rights you may have as a consumer regarding where proceedings may lawfully be brought.

Astro Dental, Morgan Street, Llanbradach, Caerphilly CF83 3LW. Telephone 029 2280 4738. Email hello@astrodent.co.uk.

Please tell us that your enquiry relates to your Astro Dental Membership Plan so that we can assist you promptly.