Statement of Purpose

Name

JTPD Limited T/A Astro Dental

Address

Morgan St, Llanbradach, Caerphilly CF83 3LW

Telephone

029 2280 4738

Email

hello@astrodent.co.uk

Fax

N/A

• Treat every patient the way we would want a member of our own family treated.
• Talk with patients honestly, warmly and professionally at every stage of their care.
• Keep our knowledge and professional skills up to date.
• Listen to, and act on, patient views and opinions.
• Explain treatment choices, likely outcomes and costs clearly before any care begins.
• Refer patients for further advice where appropriate.
• Respect patient confidentiality at all times.
• Abide by the most recent standards of cross-infection control.
• Make our complaints procedure known and available.
• Actively seek patient feedback to ensure our services meet patients' needs and expectations.

In doing so, we aim to give every patient a genuine say in their own oral healthcare within a safe and supportive setting. What matters most to the patient stays at the heart of how we plan and deliver treatment.

Name

Emily Brown

Address

Astro Dental, Morgan St, Llanbradach, Caerphilly CF83 3LW

Telephone

029 2280 4738

Email

jtpdlimited@gmail.com

GDC

254885

Name

Jamil Torofdar

Address

Astro Dental, Morgan St, Llanbradach, Caerphilly CF83 3LW

Telephone

029 2280 4738

Email

hello@astrodent.co.uk

Qualifications

BDS · GDC 277573

Role

CEO, Head of Marketing, In-house Laboratories and Finance

The Dental Practice is owned by JTPD Limited and trades as Astro Dental.

J Torofdar — CEO.

• General private dental care.
• IV sedation and short-term orthodontics for patients over 18 years old.
• Patients over 18 can be seen privately or on a fee-per-item basis.
• The premises are a modified, ground-floor former doctors' surgery with three surgeries and scope to expand to four in future.
• Rear access is available for patients requiring wheelchair access.
• Each surgery is equipped with an intra-oral radiography unit, and Surgery 3 has a CBCT unit.
• We only use equipment consistent with the accepted provision of general dentistry.
• Patients needing specialist treatments we do not provide are referred appropriately.

We invite verbal and written feedback from patients. Patient questionnaires are used to help shape treatment provision.

Monday

9am – 5pm (closed 1 – 2pm)

Tuesday

9am – 5pm (closed 1 – 2pm)

Wednesday

9am – 5pm (closed 1 – 2pm)

Thursday

9am – 5pm (closed 1 – 2pm)

Friday

9am – 2pm

Saturday

Every other Saturday, 10am – 2pm (emergency appointments)

Early appointments prior to 9am and weekend appointments are available on request. Advice for patients seeking emergency treatment out of hours is provided on the practice answerphone and on notices outside the practice. Out-of-hours number: 07397 901 567.

Out-of-hours calls are triaged by our call handler Seren Cartwright over weekends and bank holidays. Dentists are available for call-outs on weekends and bank holidays where appropriate.

We always aim to have satisfied patients and consistently meet the expectations of the people we care for. When complaints arise we resolve them promptly and fairly, treating every concern with confidentiality and respect.

To raise a complaint, please speak to a member of staff at reception at the earliest opportunity. You will be directed to our practice manager, who oversees all complaint handling. Complaints can be made verbally, by phone on 029 2280 4738, or by email to our Group Manager Emily Brown at JTPDLtd@gmail.com. In writing: FAO Emily Brown, Astro Dental, Morgan Street, Llanbradach, Caerphilly CF83 3LW.

We acknowledge complaints within two working days of receipt and take a brief history of the complaint at that point. Please let our manager know if you do not want the treating dentist informed or involved at this stage. We aim to resolve all complaints within ten working days; if the investigation is likely to take longer we will let you know, giving reasons for the delay. You will then be given the findings of our investigation and invited to a meeting to discuss options for resolution.

Further information on dental complaints is available from the General Dental Council: gdc-uk.org.

All staff are trained on their responsibilities for safeguarding patient privacy and keeping information secure, in line with current legislation:

• We will not share confidential information you have given us, or that we hold about you, with anyone else without first obtaining your agreement.
• Information collected for one reason will not be reused for a different reason unless you have agreed to this.
• You may object at any time to us using your confidential information for anything beyond your direct care.
• Our duty of confidentiality continues after a patient has died and is upheld to the same standard as for living patients.
• Whenever information is shared with another person or organisation, our disclosure rules are applied without exception.

To ensure patient dignity is protected, we implement our equality and diversity policy by:

• Providing patient information in a variety of languages, if required.
• Making translation services available for patients who need them.
• Providing services that are accessible to patients with disabilities.
• Ensuring care is planned around each individual's specific needs.
• Working proactively to reduce oral-health inequalities across the communities we serve.
• Bringing patients and patient groups into how we shape and improve our service.
• Meeting the varied needs and circumstances of our patients and local community with a positive approach.
• Coordinating with other services supporting patients who have additional medical or social-care needs.

Written

12/01/2024 — J Torofdar

Reviewed

14/08/2024 — E Brown

Reviewed

19/01/2025 — J Torofdar

Reviewed

09/05/2025 — E Brown

Reviewed

08/07/2026 — EB / JT

HIW notified

22/04/2025